It never fails…

It never fails…

Even when I’m celebrating my birthday at the House of Mouse for several days, and despite telling them specifically not to call me for such things for the duration of the trip, I still get a phone call from my parents asking me for tech support. $parents call and say the Intarwebz are down and … Continue reading

Huh?

Huh?

I got a call today, and it was one of those calls where I felt almost like I fell into a version of the Twilight Zone especially for IT people. A Tier 1 Desk Monkey called me to tell me he had a local tech on the phone who wanted to have a ticket put … Continue reading

Reality, meet Office Space

Reality, meet Office Space

Today, I seriously felt like I was in Office Space… Within a 45-minute time span, I was called three times, emailed four times, and even instant messaged twice, all by separate Tier 1 Desk Monkeys within the same office, all for the same problem. The utter lack of anything resembling coordination of any kind was … Continue reading

Say what now?

Say what now?

Today, I got a call from the Tier 1 Desk Monkeys that made me do a double take. The Desk Monkey had a user on the line that insisted whoever he called come into that facility to give him access to $serverRoom. I told him it wouldn’t be advisable for me to talk to $user … Continue reading

Chicken Little

Chicken Little

The other day, I posted about one of the Tier 1 Desk Monkeys who seems to think every supposedly “high priority” ticket, especially ones my team is utterly unaware of, requires him to IM, email, or call my team to ask us if we’re doing something to fix it, and if we can vailidate that … Continue reading

Deja Vu all over again

Deja Vu all over again

This afternoon on the shift, I thought I was in a time warp, since for the 2nd time in a couple weeks, a doctor discovered that after an extended absence (in this recent case, 2.5 years), he no longer had accounts for the hospital he once worked at. My coworker got the call for this … Continue reading