FAQ

  • Why are you burned out?
    • The short answer is too much stress, and too little time away from doing IT work.

      Being an IT guy, I’m literally on-call 25 hours a day, 8 days a week, 367 days a year for all my family and friends. I’ve lost count of the number of times I’ve been called or texted by friends and family alike to have the 75th virus removed from their computer, to build a website based on next to no information, and expect it done quickly for them, to program something for them when even they have no clue what they want, and asking for advice on what to get when I know for a fact they’ll forget it within 30 seconds of walking away from me.

      And free time is more and more of a myth for us in IT because as soon as we tell people we work in IT, they immediately ask us to fix their computer by proxy, ask us about what’s new and immediately question our answer when give them an answer, or they go “Are you sure? My 12 year old nephew said something else.”, forcing us to defend our answer from a member of their own family that hadn’t even hit puberty yet, as if the decades of experience under our belt counted for nothing whatsoever. And to put it in perspective, I’ve been called/emailed/texted to do free tech support when I was on the toilet, in the shower, literally putting the first bite of a meal into my mouth, sleeping, about to board a plane, watching a movie in a movie theater, driving on the highway in heavy traffic, on a date, going out with friends, on the phone at work, on vacation for the first time in forever, at a doctor’s office being examined, as my house key literally touches the lock of my door, literally as I was getting into bed. This list isn’t comprehensive by a long shot, but I at least wanted to give you an idea the sorts of things I have to deal with daily.

      The irony is, it seems no one gets the point that when I’m away from work, the last thing I want to do is anything related to my job, especially when I paid my hard earned money to do OTHER things not related to my job in any way, shape, form, fashion, manner, or type. And it’s especially bad when they whine, get angry or upset because I wouldn’t drop whatever it was I was doing (and paid good money for) because I didn’t help them right that second.

      And people wonder why I’m burned out…

  • Are the stories you tell true?
    • Yes, these are absolutely 100% true. The only things I may have withheld/changed are the person’s name or their locations, to protect their privacy.
  • How long have you been doing IT?
    • I’ve been in IT for 16 years. I first worked as a supervisor at an IT help desk for a major university, and then as soon as I graduated college, I got hired by Uncle Sam, and have been working for Uncle Sam ever since. I’ve also worked at several brick & mortar stores that sold computer stuff, and I had to sit there and shake my head at the end of the day more times than I could count…
  • Mac or PC?
    • Yes
  • Droid or iPhone
    • Droid phones all the way! But I do still have an iPad 🙂
  • Can you fix my computer?
    • No
  • It’ll only take a minute!
    • See above
  • Please?
    • OK, but I charge $150 per hour, 2 hour minimum, plus travel costs and any equipment I have to buy for you… Oh yes, and I expect full payment up front before I fix anything!
  • Never mind…
    • Works every time…