Got a call earlier today from $contractor. They had apparently sent a part to a facility my team supports, but $contractor (who had a very thick Indian accent) was unable to get in touch with $localCIO to have them head to the front of the building to sign for it from $shippingCompany. I asked $contractor what I could do, on account of the fact that a) my department was a completely separate & autonomous entity from $localSite b) I lived approximately 1100 miles from $localSite c) if $contractor didn’t have any luck getting a hold of $localCIO, what luck would we have attempting the same, and d) no one at the Matrix was staffed at $localSite on the shift, so there was no way we could personally have someone find $localCIO and get the package.
$contractor was still insistent I find $localCIO right there and then because$deliveryDriver wasn’t going to wait all day. I reiterated to $contractor that there was no way we could get in touch with $localCIO if he didn’t want to pick up his phone or answer his email. $contractor then asked for my name and I put my foot down at that point, stating that asking for my name was useless, and reiterating that there was little if anything I or anyone on my team could do, since we were a separate department completely, and he asked if I could pick it up on $localCIO’s behalf. I simply said that unless they were willing to pay for my travel 1100 miles to the facility, I couldn’t exactly pick it up on $localCIO’s behalf, and not only that, in order to even call $localCIO, I’d have to get off the phone with $contractor. Not to mention the fact that I doubt the Uncle would approve of having a part critical to the operation of their IT infrastructure sent to a private residence.
Finally, $contractor got the hint and hung up with me.