Sure, I’ll get right on that…

Today, I got a call from a Tier 1 Desk Monkey stating a user needed their account set up, and they gave me the ticket number. I immediately noticed a rather glaring problem…

The user freely admitted he had once been an employee at the site some 8 years prior, but just decided to stop by to help out. Note that said facility is a federal building and this user had to (presumably) got through a couple checkpoints to get to the office, but the fact he just decided to show up after 8 years gone and magically expected to be able to request an account with full access to $patientDatabase and everything else was several steps beyond ludicrous. Even funnier was when he insisted I create his accounts immediately, I simply told him “So, you want me to violate the law, risk getting fired, violate HIPAA, and several other things, all because you, on your own admission and on a whim, came in after 8 years to “help out”? Sorry, but the rules are there for a very good reason, and I’ve already added this information to the ticket for $facilityDirector to review. Have a nice day.” *click*

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