Earlier today, we were notified by the Tier 1 Desk Monkeys that one of the sites had a fire in their server room, taking out half the systems with it in the room. The other half went soon after when the afore-mentioned fire damage caused an electrical arc, blowing out the remaining systems. Less than two minutes later, another Tier 1 Desk Monkey called us to ask whether we were putting in an emergency notification.
About 15 minutes after I had put it in, I got a call from one of the Tier 1 Desk Monkey supervisors, asking me whether a ticket or emergency notification had been submitted. He could literally hear me facepalm, and asked what as wrong. I told him one of his underlings had called us 15 minutes earlier to notify us that a ticket had been put in, and that I had already put the notification in, putting his group on the email push for that. I didn’t think I could hear someone’s face turn red with embarrassment before, but I swear I could hear his face turning beet red. I also wondered to myself how on $deity’s green Earth these people can function when they seemingly don’t communicate with each other, especially for something as major as a whole site’s IT infrastructure going down due to fire.
The coup de grace to this, another Tier 1 Desk Monkey put in a separate emergency notification, then called us to inform us of it. When they were told by my coworker (who took their call) one was already in, they asked US to close the duplicate they had JUST created FOR them. My coworker asked why they couldn’t do so themselves when they had just created it, and their response was the classic “That’s not my job!”
And people wonder why I don’t want to be asked computer questions when I’m of work….