Today, my coworker got a call for a ticket that reads as follows:
“User was called by coworker to say no one can connect to the server.”
That’s it. Nothing more. No indication as to which server, who the original user was, when it happened, or for how long it was happening? And the best part? When my coworker (who got the original call from the Tier 1 Desk Monkeys about this, saying this was a “patient care” issue) called back, a coworker picked up to say the person who called in the ticket had left for the day.
My coworker bumped it down to a low priority, sent it to the local site, and said since the user had left for the day, it must not have been that important, and it can wait until the next business day.